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SUPPORT
At OLINK, we stand behind our premium EV charging solutions with unwavering after-sales support. From seamless setup assistance and expert troubleshooting to proactive maintenance and lifetime technical care, we ensure your charging experience remains smooth and worry-free—your satisfaction drives our commitment to excellence.
Premium After-Sales Support
At OLINK, we deliver exceptional post-purchase care to ensure your complete satisfaction. Our dedicated support team provides swift solutions for firmware updates, version upgrades, troubleshooting, and any operational challenges you may encounter—simply reach out via WhatsApp or email for guaranteed 24-hour response. Beyond resolving issues, we proactively monitor your product performance through regular follow-ups, maintaining peak functionality throughout your ownership experience. This end-to-end support reflects our commitment to building lasting customer relationships through reliable, responsive service.
Seamless Product Installation
We provides comprehensive installation guidance to ensure your charging adapter works perfectly in any scenario – whether at home, workplace, or public charging stations. Our step-by-step setup process is designed for effortless installation, complemented by remote OTA guidance to keep your device updated with the latest firmware. Should you need assistance, our technical team is ready to walk you through each stage, ensuring optimal performance from day one. With OLINK, you get more than just a product – you gain a hassle-free charging experience backed by expert support.
Tailored Solutions for Your Business Needs
OLINK offers customized partnership opportunities for businesses looking to become authorized agents or distributors of our premium EV charging solutions. Whether you’re interested in retail distribution, fleet charging solutions, or regional market expansion, our flexible cooperation models are designed to create mutual growth opportunities. Our dedicated partnership team will work closely with you to understand your specific market requirements and develop a tailored collaboration plan that aligns with your business objectives. Discover how our innovative charging technology and reliable supply chain can enhance your business portfolio by contacting our partnership specialists today.
Find answers, to your questions about OLINK wholesale OLINK Wholesale
We value every customer's feedback and after-sales needs. Usually within 24 hours after you submit the question, our after-sales team will respond and provide a solution within 1-3 working days. For emergency situations, we also provide an expedited processing channel.
We use materials that meet international safety standards (such as UL, CE certification) for production to ensure product quality and durability.
Standard product production cycle: 15-20 working days
OEM/ODM customized delivery time: generally 25-45 working days according to specific needs
We support small batch trial production and proofing, and have an experienced engineering team to cooperate with customers to complete appearance design, function development and certification docking.
OLINK ofers logistics services that guarantee qualty by conducting production samples as well as final inspections before shippingEnjoy delivery options with orders fulfilled in itle as seven days through both ocean and air freight choices. Take advantage of thirtdays of free warehouse storage while also benefiting from our reach through warehouses located in the Us, UK and other countries.
Can the products withstand long distance shipment? Our products undergo packaging processes starting with a cardboard box andthen placed in a three layered carton, with professional cushioning materials. They are securely fixed, ensuring shipment by sea.
Our company has implemented a quality check system to maintain quality standards for our products. f any issues or defects arisethey are eligible for refunds or exchanges in your order.